At INTIMA Chocolates, we value your privacy just as much as we value creating unforgettable experiences. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from us.

1. Information We Collect

We only collect the information that helps us serve you better. This includes:
• Your name, email address, phone number, and delivery address when you place an order.
• Payment details to process your purchase securely.
• Basic technical data such as your browser type, IP address, and time spent on our website to improve your experience.

We do not collect any unnecessary personal data, and we never sell your information to anyone.

 

2. How We Use Your Information

We use the information you provide to:
• Process and deliver your orders accurately and on time.
• Communicate with you about your order, delivery status, or product updates.
• Improve our website, services, and overall customer experience.
• Send occasional updates or promotional offers only if you have agreed to receive them.

 

3. Payment Security

Your financial safety is our top priority. All payments on our website are processed through trusted and encrypted gateways to ensure your information remains secure. We do not store your card details or any sensitive payment information on our servers.

 

4. Data Protection and Storage

We follow strict data protection practices to ensure your personal information stays private. Your data is stored securely and is only accessed by authorized team members when necessary to complete your order or assist you with customer support.

 

5. Cookies and Tracking

Our website uses cookies to improve your browsing experience. Cookies help us remember your preferences, understand how visitors use our site, and make improvements for smoother navigation. You can choose to disable cookies through your browser settings if you prefer.

 

6. Sharing of Information

We respect your privacy and never share, trade, or rent your personal details to third parties for marketing purposes. We may only share limited data with trusted service providers like delivery partners or payment processors who help us fulfill your orders.

 

7. Your Rights

You have the right to:
• Request access to the personal information we hold about you.
• Ask us to update or correct your details.
• Withdraw your consent for marketing emails at any time by clicking ‘unsubscribe’ or contacting us directly.

 

8. Policy Updates

We may occasionally update this Privacy Policy to reflect changes in our practices or to comply with new regulations. The updated version will always be posted on our website with a new effective date.

 

9. Questions and Contact Information

If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, contact us at:
📧 help@intimacychocolate.com